Haven Homes is proud to announce that we have received the 2024 Pinnacle Customer Service Award! This is an honor to receive this award as we were scored in the top 15% of senior care in the nation.
Congratulations to all of our staff at Haven Homes for your outstanding work! This highlights what we are doing for Skilled Nursing in Maple Plain, MN.
We were recognized Best In Class for the following categories:
Assisted Living:
- Overall Satisfaction
- Personal Care
- Variety of Food/Menu Choices
- Quality of Food
- Cleanliness
- Dignity and Respect
- Activities
- Individual Needs
- Safety and Security
- Recommend to Others
- Overall Customer Experience
Skilled Nursing:
- Overall Satisfaction
- Nursing Care
- Quality of Food
- Individual Needs
- Dignity and Respect
- Activities
About Pinnacle Quality Insight:
Throughout 2023, Haven Homes, residents, and their families participated in monthly telephone interviews where they answered open-ended questions and rated Haven Homes in multiple categories.
About Us:
Haven Homes is a Cassia community, with a mission to foster fullness of life for older adults in the spirit of Christ’s love. Cassia provides independent and assisted living communities, memory care, skilled nursing care centers, short-term rehabilitation centers, adult day programs and a variety of community-based services for older adults across five states.
